Practice Info

Please phone 07 4972 6470 for an appointment. Every effort will be made to
accommodate your preferred time. Walk-in will be accepted but emergencies will be given top priority, and
our reception staff will attempt to contact you if there is any unforeseen delay. Standard consultation time
is 15 minutes. Longer consultation times are available so please ask our receptionists if you feel your
appointment is other than a routine visit. Please notify the reception staff on your arrival at the surgery. If
you are unable to keep your appointment, phone the surgery as soon as possible. If you or a family
member requires an interpreter service, we can organize this for you.

Hours: Monday – Friday 7 am – 5 pm

After Hours:

This practice provides 24-hour care for patients by the doctors of the practice. Please ring
the surgery number and the answering service will advise you on how to contact the doctor on call.
Home Visits:

Home visits are available to our patients whose medical condition prevents them from
attending the surgery.

Telephone Access:

GPs and nurses in the practice may be contacted during normal surgery hours. If
they are with a patient, a message will be taken, and the reception staff will advise you when it is likely that
the GP or nurse will return your call. Your call will always be put thought to the GP in an emergency. You
can also send us an email however emails or phone calls cannot replace a consultation. We send SMS
messages if your doctor wants to discuss a test result with you.

Services Available:

General checkups, preventive health assessments, pap smears, family planning,
pregnancy tests, share care antenatal, ECG, heart check, lung function testing, hearing tests, vaccination:
children and travel, minor surgery: Wound care, removal of moles and sunspots, liquid nitrogen for
removal of sunspots and warts, industrial medical assessments, advice and consultation, sports medicine,
and skin checks. Driver’s medicals and Specialized Mental Health care nursing.

Results:

While our reception team are unable to give results over the telephone, they can advise whether
the doctor wishes to discuss them urgently, relatively soon, or at your next visit. Always phone the surgery
to ensure that your results have been received and checked.

Translation Service:

Please advise in advance if translation services are required so that suitable
arrangements can be put in place. Our practice encourages patients to utilize the free Translating and
Interpreting Services (TIS) – Doctors Priority Line (1300 131 450). The TIS is a free service available 24
hours a day via telephone at the time of consultation or onsite at the practice if 48 hours’ notice is given.

Fees and Billing Arrangements:

Normal consult $80 and we bulk bill anyone with an active Health
concession card. However, there may be an out-of-pocket fee for procedures which will be discussed
during consultation, and $25 for non-attendance. Please be aware that these private fees DO NOT have a
Medicare rebate. Medicals e.g., Commercial Driver’s License, Pre-Employment medicals will incur an out-
of-pocket Fee that is not Medicare Relatable.

Reminder System:

Our practice is committed to preventive care. We may issue you with a reminder
notice from time to time offering you preventive health services appropriate to your care. If you do not wish
to be part of this system, please let us know at reception.

Management of Your Personal Health Information:

Your medical records are a confidential document.
It is the policy to always maintain security of personal health information and to ensure that this information
is only available to authorized members of staff. If you want access to your personal health records, ask
our receptionist for assistance. We abide by the ten National Privacy Principles available at
http://www.privacy.qov.au/health. You can ask reception for a copy of our privacy Policy.

Feedback:

We would like to hear your comments. Please feel free to talk to your doctor or receptionist.
You may prefer to write to us or use our suggestion box. We take your concerns, suggestions, and
complaints seriously. If we are unable to resolve an issue and you feel that you need to discuss the matter
outside of the surgery, there are several options available including The Medical Registration Board, AMA,
or Health Complaints Commission.

Your Rights:

If you have a problem, we would like to hear about it. Please feel free to talk to the doctor,
receptionist, or nurse. You may prefer to write to us. We take your concerns, suggestions, and complaints
seriously. Our Practice Manager is responsible for following up on complaints.

You can also contact:

Medical Health Ombudsman (07) 30057000
Nurses Names: Debra, Anneka, Mandy, Charlee
Reception Staff: Leray, Kristy, Teleah, Mikayla , Tarni

VIEW OUR Practice-Information-Sheet-2024

Practice Fees