Practice Fees & Info

Please note:

ACCIDENT & EMERGENCIES –WE WILL ALWAYS MAKE TIME AVAILABLE FOR URGENT
PROBLEMS – PLEASE PHONE THE SURGERY AND YOU WILL BE ADVISED OF THE

APPROPRIATE ACTION

Please contact our staff if you have any questions about the practice.
IF YOU HAVE RECEIVED A NEW MEDICARE CARD OR ANY OF YOUR DETAILS HAVE
CHANGED – PLEASE NOTIFY RECEPTION TO UPDATE OF YOUR HEALTH RECORDS &
CONTACT DETAILS.

AGED Pension Card Holders & children under 16 are bulk billed.

This surgery has an appointment system, normally 15 minutes, except for emergencies. If you require a longer consultation time for multiple or complex problems, a complete check-up or insurance medicals etc, please notify reception when making the appointment. Every effort will be made to accommodate your preferred time, however at times the doctors may be running late due to emergencies or the unforeseen. The reception staff will try to contact you if there is an excessive delay, but it may be useful to ring shortly before the appointment to check.

We welcome walk in patients and may try accommodating them as per the available Doctor who can see them at that time.

Ring the surgery as early as possible if you feel a home visit is needed – it helps us plan the day. Please understand the doctors usually have full appointment lists during the day, so we will have to forward your request to the doctor, and they will assess the urgency.

Ring the surgery as early as possible if you feel a home visit is needed – it helps us plan the day. Please understand the doctors usually have full appointment lists during the day, so we will have to forward your request to the doctor, and they will assess the urgency.

Payment at the time of consultation is preferred, with cash, eftpos, visa, mastercard or cheque. By supplying us with your BSB and bank account number – Medicare can now refund you directly to your account within 2-3 days (If you are referred to a specialist, they will have their own ‘gap’ fees. We suggest you ring the specialist’s rooms for accurate details on these fees.)

Repeat prescriptions from your own doctor and/or medications recommended by your specialist WILL NOT be provided without consultation either with your own doctor or another within the practice. It is neither safe medical practice nor legally advisable. Prescriptions must be recorded in your records by a doctor.

Repeat referrals cannot be provided without a brief consultation. If no other service is provided at this consultation, all patients will be bulk billed. If you need to see a specialist regarding a new problem, please make a normal appointment – this ensures that all referrals address the current medical status accurately. The practice will inform the specialist via faxing referrals at the time of the consult and will receive specialist notes via electronic downloads to uphold security and confidential standards.

Doctors will take calls in an emergency; however, it may be triaged by the nurse before call is taken by the Doctor. If the doctor is busy, they may ask to call you back. Most problems are best dealt with in a consultation.

We do not accept emails for prescription repeats and appointment booking please phone the surgery on 07 54447177.Patient information is only sent via e-mail if it is securely encrypted according to industry and best practice standards.

All test results are reviewed by your doctor. To ensure complete care, patients are asked to make an appointment to discuss results. Our policy is to always ensure confidentiality, therefore if the surgery telephones you and you are not at home, confidential information or anything to identify your attendance at the surgery will not be left on an answering machine or mobile phone. Ultimately, it is the patient’s responsibility to contact the surgery for any pending results.

For patients of Mapleton Medical Centre requiring after hours advice please call 131Health… on 13432584, or go to the Emergency Department at Nambour General Hospital, or call “000” if the nature of the sickness is serious or life threatening.

The medical practice provides for the communication needs of patients who are not proficient in the primary language of our clinical team and/or who have any communication impairment.

We arrange free translating service via TIS National Service: 13 14 50

The patients have access to a disability parking in front of the practice, there is also a Wheelchair for patients and a ramp for access for wheelchairs, for any help please call the practice for more information.

Please make an appointment with your doctor for any of the
following or ask your doctor for any information regarding: –

• Vaccinations (travel, tetanus, polio, hepatitis etc),
• Influenza, Pneumovax or Childhood immunisations
• Aged Care Health Assessments, care plans or reviews
• Fasting cholesterol Test, Diabetes testing
• Smear test (pap smears), breast lump detection
• Skin cancer check
• Bowel Screening checks
• Prostate and testicular checks
• Blood pressure checks
• Asthma 3+ Plan
• ATSI Health Assessment

Our practice is committed to preventative health care. We send you a reminder notice
(Letter/SMS) from time to time offering preventative health services appropriate to your
care. If you do not wish to be part of this system, please let us know.

The Federal Privacy Act incorporates 10 National Principles (the NPPs) that set out the Rules for handling of personal information in the private sector. Our Privacy Policy complies with the NPPs.

We continually review surgery practices to ensure the needs of the community are being met. A suggestion box is placed in the waiting room. Many of the changes to our practice have arisen from suggestions made by our patients. Please feel free to talk to your doctor or reception staff about any concerns you that you may have. We believe that any concerns are best dealt with within the practice However, if we are unable to resolve your complaint to your satisfaction, you may wish to contact the Office of the Health Ombudsman, 400 George St, Brisbane City QLD 4000. Phone: 13 36 46